SHIPPING & HANDLING
Handling times are 2 business days.
Delivery times are between 5-10 business days depending on your state. Due to the ongoing restrictions being placed in different states, delivery time frames can be affected and your patience in these cases would be appreciated.
Note that a signature is required to receive the parcel to all residential addresses and identification must be presented to receive the parcel to ensure the receiver is over the legal age.
Please read all our shipping policies and warranty information before placing an order. If you require to change your delivery details, please contact us as soon as possible. We may not always be able to change delivery details depending on which stage the order processing is up to, but we will do our best to accommodate your request. Once the order has been sent, we will be unable to change anymore.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@sessionsarden.com.au. If it's returned because of a change of mind, you will be liable to pay for the return postage costs. When the item returns back to our store, we will then issue a full refund. If you require us to organize the pickup, we will refund the full amount less the return postage cost.
You can always contact us for any return questions at contact@sessionsarden.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions, please contact us by sending us a message on the contact us page.
